Privacy Policy dewaslot99 — Malaysia Personal Data Protection

1Introduction

Dewaslot99 is an online entertainment platform operating in Malaysia, offering slots, Live Casino, Sports Betting, E-Sports, lottery, table games, and Poker. In the course of providing these services, we collect certain personal information from our members. We understand that privacy is a deeply personal matter, and we take this responsibility very seriously.

This Privacy Policy is written in English to ensure every Malaysian member can clearly understand their rights and how we manage their data. We believe transparency is the foundation of trust — and your trust is something we take seriously at dewaslot99.

This policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. If you have any questions about how we manage your personal data, do not hesitate to reach us at support@dewaslot99.biz.

2Personal Data We Collect

Dewaslot99 collects personal data from various sources as you interact with our platform. Below is a detailed overview of the types of data collected:

2.1 Data You Provide Directly

• Registration information — full name, Malaysian mobile number, email address, date of birth and account password
• Identity verification (KYC) information — national identity card number (MyKad), copies of identity documents, recent bank statements, and proof of residential address
• Financial information — payment account details used for deposits and withdrawals (we do not store full card numbers — only secure tokens provided by payment processors)
• Support communications — records of live chat, email and WhatsApp conversations with our customer support team

2.2 Automatically Collected Data

• Device technical data — IP address, device type, operating system, browser type, screen resolution and other technical information
• Platform activity data — login records, game history, betting activity, deposit and withdrawal records, session duration, and usage patterns
• Cookie and tracking data — session cookies, preference cookies, and analytics that help us understand how the platform is used
• Approximate location data — approximate geographic location based on IP address for compliance and security purposes

2.3 Summary of Data Types & Purposes

3How We Use Your Personal Data

Dewaslot99 uses collected personal data for the following purposes only:

• Account management — creating, verifying and managing your member account, including the login process and account security
• Transaction processing — processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as withdrawals to your bank account
• Service provision — allowing you to access and enjoy all games and services available on the dewaslot99 platform
• Customer support — resolving enquiries, complaints, and support requests submitted via live chat, email, or WhatsApp
• Security and fraud prevention — detecting, investigating, and preventing fraudulent activity, money laundering, and other security breaches that could affect the platform or our members
• Legal compliance — fulfilling the legal and regulatory obligations imposed on us, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
• Platform enhancements — analysing aggregated, non-identifiable usage data to understand how players use the platform and make meaningful improvements
• Responsible gaming — monitoring usage patterns to identify signs of problem gambling and offer appropriate support to members who may need it
• Service communications — sending important notifications regarding your account, transactions, policy changes and security updates (not unsolicited marketing)

4Data Sharing with Third Parties

Dewaslot99 does not sell, rent, or trade members' personal data to any third party for marketing purposes. However, we may share certain information with the following parties in limited and justified circumstances:

4.1 Operational Service Providers

We work with third-party service providers that help us operate the platform, including:

• Malaysian payment processors — Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and the FPX network for secure transaction processing
• Live Casino service providers — partner studios such as Evolution Gaming, Asia Gaming, and Pragmatic Play Live that deliver live dealer games
• Slots and table game platform providers — Pragmatic Play, PG Soft, Microgaming and other verified providers
• Cloud service and IT infrastructure providers that store and process data in secure environments

All these service providers are bound by strict data protection agreements and are only permitted to use your data for the specific purposes we define — they are not allowed to use it for their own purposes.

4.2 Legal Requirements and Enforcement

Dewaslot99 may disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where required by Malaysian law or a valid court order. In such cases, we will only disclose the minimum information necessary to satisfy the relevant legal obligation.

5Data Security & Protection Measures

We invest seriously in security technologies and procedures to protect member personal data from unauthorised access, loss, destruction, or accidental disclosure. Our security measures include:

• 256-bit SSL/TLS encryption — all communications between your browser and our platform are encrypted using the highest industry standards
• Database encryption — sensitive data in our databases is encrypted at rest using recognised encryption algorithms
• Multi-layered access controls — only authorised personnel with a legitimate business need may access member personal data, with every access logged and audited
• Two-factor authentication (2FA) — available and encouraged for all member accounts as an additional layer of security
• Continuous security monitoring — a threat detection system operating 24/7 to identify and respond to any suspicious activity
• Regular security audits — independent security assessments are conducted periodically by third-party cybersecurity firms
• Staff training — all staff undergo rigorous data protection training and are bound by strict confidentiality agreements

While we take all reasonable steps to protect your data, no security system can guarantee absolute 100% protection in a digital environment. If you notice any security vulnerability or suspicious activity related to your account, please contact us immediately at support@dewaslot99.biz.

6Cookies & Tracking Technologies

Dewaslot99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential cookies — required for core platform functionality such as maintaining your login session, form security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies — helps us understand how players use the platform, which pages are visited most frequently, and where technical issues occur. This data is collected in aggregate and cannot be linked to any individual's identity.
• Preference cookies — saving your preferences such as language, display options, and game settings so you do not need to reconfigure them each time you log in.
• Security cookies — used to detect suspicious login attempts, identify bots, and protect the platform against cyberattacks.

6.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may affect your ability to use certain features of the dewaslot99 platform. For guidance on managing cookies in your browser, refer to the help section of the relevant browser (Chrome, Firefox, Safari, or Edge).

7Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, you have the following rights regarding your personal data at dewaslot99:

8International Data Transfers

In the context of providing Live Casino and online gaming services, certain operational data may be processed by our partner studios operating outside Malaysia — such as Evolution Gaming (operating in Latvia and Malta) and other global technology service providers. Such data transfers are carried out only when:

• The receiving country provides a level of data protection equivalent to or higher than Malaysia's
• Recipients are bound by strict data protection agreements that comply with Malaysia's PDPA standards
• The transfer is necessary to fulfil the service agreement you have entered into with us

Dewaslot99 ensures that all international data transfers are carried out with adequate safeguards and in compliance with applicable legal requirements. We do not transfer your personal data to countries that do not provide adequate privacy protection without appropriate additional safeguards in place.

9Data Retention Period

Dewaslot99 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by Malaysian law. The general guidelines for our retention periods are as follows:

• Active account data — retained for as long as your account remains active and for a further period following account closure as required by law
• Financial transaction records — retained for seven (7) years as required by the Companies Act and Malaysian tax reporting obligations
• KYC and identity verification records — retained for five (5) years following the termination of the business relationship as required by Anti-Money Laundering (AML) regulations
• Support communication logs — retained for two (2) years for reference and dispute resolution purposes
• Analytics data and activity logs — retained for twelve (12) months in a format that cannot be linked to any personal identity

Once the relevant retention period has expired, personal data will be securely deleted or permanently anonymised so that it can no longer be linked to any specific individual.

10Children's Privacy

The dewaslot99 platform is intended solely for individuals aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.

If we find that we have collected personal data from someone under the age of 18 without appropriate verification, we will take immediate steps to delete that data and terminate the associated account. If you are aware that a minor has registered on our platform, please contact us at support@dewaslot99.biz right away so we can take the necessary action.

11Privacy Policy Amendments

Dewaslot99 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies we adopt. When we make material changes, we will:

• Updating the "Last Updated" date at the top of this page
• Sending a notification to your registered email address at least three (3) days before any material amendment takes effect
• Displaying clear notices on the platform to inform members of changes as they occur

We encourage you to review this Privacy Policy periodically to stay informed of how we manage your personal data. Continued use of the dewaslot99 platform after any amendments take effect will be considered acceptance of the revised policy.

12Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how dewaslot99 handles your personal data, our team is ready to assist through the following channels:

We aim to respond to all privacy-related enquiries within two (2) business days. For formal personal data rights requests, the processing period is seven (7) business days. If you are not satisfied with our response, you have the right to file a complaint with Malaysia's Department of Personal Data Protection (JPDP).